Privacy Policy

1. Introduction

OCANIA SDN. BHD. ("OCANIA", "we", "us" or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our services or visit our website at www.ocaniamovers.com.

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal information — name, email address, phone number, residential or business address
• Vehicle and cargo information — vehicle type, model, registration number, cargo description and dimensions
• Shipping information — pickup address, delivery address, destination port
• Company information — company name, SSM registration number (if applicable)
• Website usage data — cookies, IP address, browser type, pages visited and browsing behaviour

3. How We Collect Information

We collect your information through the following channels:

• Quote request forms and booking forms on our website
• Contact forms and enquiry submissions
• Phone calls, WhatsApp messages and email correspondence
• Automated data collection via cookies when you browse our website

4. Purpose of Use

The personal information we collect is used for the following purposes:

• Processing bookings, shipments and deliveries
• Providing accurate shipping quotes and cost estimates
• Contacting customers regarding shipment status and updates
• Preparing shipping documentation including bills of lading, customs permits and insurance certificates
• Improving the quality of our services and customer experience
• Complying with legal and regulatory requirements under Malaysian law

5. Information Sharing

We may share your personal information with the following parties where necessary to fulfil our services:

• Shipping and transport partners involved in the delivery of your cargo or vehicle
• Port authorities including the Marine Department of Malaysia and Royal Malaysian Customs
• Insurance companies for the processing of marine insurance claims or coverage
• Government authorities where required by law, regulation or court order

We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it, including:

• SSL/HTTPS encryption for all data transmitted through our website
• Restricted access to personal data, limited to authorised personnel only
• Secure storage of personal information on protected servers

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining best practices.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic and understand user preferences. Cookies are small text files stored on your device when you visit our website.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of access — request a copy of the personal information we hold about you
• Right of rectification — request correction of inaccurate or incomplete personal information
• Right of deletion — request the deletion of your personal information, subject to legal retention requirements
• Right to withdraw consent — withdraw your consent for the processing of your personal information at any time

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, including to meet business, legal and regulatory requirements. Once the retention period has expired, your information will be securely deleted or anonymised.

10. Policy Changes

OCANIA SDN. BHD. reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: