F.A.Q
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FAQ – Frequently Ask Question
1. Does Ocania provide car pick -up service at home?
Yes. For each vehicle pickup at your residence is at a reasonable rate. The rate covers the distance and the area.
2. What types of documents are required for clearance from customs?
A) Copy of Identity Card (Front & Back)
B) Copy of Vehicle Grant
C) Bank Release Letter (for vehicles still under finance) Bank Release Letter (For vehicles still under finance)
D) If the vehicle is registered in the name of the company, Copy of SSM or form 9 & 49 for SDN BHD.
3. My vehicle is still in the loan period. Can I send my car?
For cars that still have a loan period, you need to get a letter of authorization from the bank. Usually, the approval period from the bank takes 1 to 3 working days.
4. How long does it take for clearance from customs in Sabah / Sarawak?
It takes 1 to 2 working days for customs clearance after the date of the Ship’s ETA in Sabah / Sarawak.
5. Time taken to send the vehicle to Sabah & Sarawak
A) Port Klang to Port Kota Kinabalu = 6 – 8 days
B) Port Klang to Port Kuching = 8 – 10 days
**The above period is included with the clearance period by Customs.
6. Can I send a vehicle that still has an outstanding summons?
Yes. You can send the vehicle without any problems.
7. When do I need to make a payment?
DOOR TO DOOR: Full payment before vehicle pick-up by Ocania operator at vehicle pick-up point
PORT TO PORT: Full payment before delivery of the vehicle to our Ocania operator at the port.
8. Is my vehicle covered by insurance?
All price packages listed in connection with this delivery are not included with “Marine Insurance”.
“Marin Insurance” will cover your vehicle-covering loss of cargo or damage caused by ships, cargo ships, terminals, and any transportation involving vehicles transferred via Port-to-Port (Port-to-Port) or Door-to-Door shipments. to-Door).
9. Can I fill the goods in the vehicle when sending the car later?
This is not recommended because according to the policy of the shipping company (RORO), it does not allow the storage of goods in the vehicle. But if the goods are small in size and do not belong to the valuables, the company can tolerate the matter.
The company will also not be responsible if there is any loss or damage to the goods stored in the vehicle.
10. I am interested in sending a vehicle. What is the first procedure I need to do?
You click on this link ”https://www.ocaniamovers.com/tempah-sekarang/” and fill in the required information and click submit form. Ocania will contact you for the next process.
**PORT TO PORT: Customers can deliver the vehicle to our Ocania operator at the Port within 7 days prior to the departure date (RORO). The last receipt of the vehicle to our operator is 36 hours before the departure date (RORO).
**DOOR TO DOOR: Ocania will pick up the vehicle at the customer’s premises through the car transport company within 7 days prior to the departure date.
**VEHICLE DEPARTURE: During Customs clearance, customers need to pick up the vehicle within 3 days. Any delay beyond the stipulated time will be subject to a vehicle savings charge of RM8.00 per day.
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Car Shipping Schedule for Car Shipping to Sabah, Ship Car from KL to Sarawak Price & Semenanjung can be made online or you can also call Call/WhatsApp ( +60 12-317 3405 ) Nurul Syafiqah for any inquiries before booking.
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Nazaruddin Mokhtar
Nurul Syafiqah
We will help you to complete the vehicle delivery process as soon as possible.